We stand behind the quality of every order. Our transparent refund policy protects you at every stage of your order lifecycle.
At Casow Global Research, we are committed to delivering exceptional academic work that meets your exact specifications. Every order undergoes quality checks including plagiarism screening, formatting review, and editorial assessment before delivery. If at any point you are not satisfied with the quality of your order, we have a fair and transparent refund process to make it right. Your satisfaction is our top priority — and this policy is our promise to you.
Our refund percentages are based on the stage of work completed at the time of your request.
| # | Scenario | Refund Amount | Conditions | Timeframe to Claim |
|---|---|---|---|---|
| 01 | Order not started yet No writer has been assigned |
100% Refund | Request made before writer assignment. Order must be in "Pending" status. | Anytime |
| 02 | Writer assigned, no work done Writer accepted but has not started |
100% Refund | Confirmed with writer that no work has begun. Writer must acknowledge. | Within 24 hrs |
| 03 | Work less than 50% complete Early-stage cancellation |
70% Refund | Writer has begun but less than half the order is complete. Progress must be verified by admin. | Within 48 hrs |
| 04 | Work more than 50% complete Majority of work is done |
50% Refund | Writer has completed over half the order. Partial compensation covers writer's effort. | Within 24 hrs of notice |
| 05 | Work delivered, not yet downloaded Completed but not accessed |
30% Refund | Order is delivered but client has not yet downloaded the file. Must claim within window. | Within 12 hrs |
| 06 | After download — quality issues Quality does not meet requirements |
20–30% (Case Basis) | Client must submit detailed quality report with evidence. Subject to admin review and arbitration. | Within 48 hrs |
| 07 | Plagiarism detected Similarity score above threshold |
100% Refund | Plagiarism report (Turnitin/Grammarly) must show >15% similarity. Writer account suspended. | Within 7 days |
| 08 | Missed delivery deadline Work not delivered on agreed date |
50–100% (By Delay) | Delay of 1–12 hrs: 50%. Delay of 12–24 hrs: 75%. Delay over 24 hrs: 100%. Excludes client-caused delays. | Within 24 hrs after deadline |
The following situations are not covered by our refund policy.
We process all valid refund requests quickly and fairly.
Fill out the refund request form below with your order number, reason, and any supporting evidence.
Our team reviews your request, examines the evidence, and communicates with the assigned writer within 24 business hours.
Approved refunds are processed within 3–5 business days to your original payment method (Mobile Money or bank).
Please provide all relevant details to help us process your request as quickly as possible.
Common questions about our refund process.
Our support team is here to help resolve any refund-related concerns quickly and fairly.